Solve A Problem / FAQ

If your issue is not addressed below, please CONTACT US.

Q. How can I recover a lost or forgotten password?

A. Send yourself a password reset via email.

  1. From the sign in page select the Forgot password? link or click here.
  2. Enter your email address associated with your account and click the [Submit] button.
  3. Check your email inbox. If the email does not arrive in your inbox be sure to check your junk mail folder or spam filter.
  4. Click the reset link in that email.
  5. Choose a new password.
Q. How do I change my password?

A. You can change your password at any time.

  1. From your logged in account, go to your "My Account" area.
  2. From the left hand menu, select "Account > Password."
  3. Enter your current password.
  4. Choose your new password.
  5. Save your changes by clicking the [Change Password] button.
Q. Why am I not receiving any emails?

A. If you are not receiving expected site emails, please check the following:

  1. Check your junk mail folder or spam filter for the missing emails.
  2. Make sure that your email address, in your account settings, is entered correctly.
  3. Verify that your email client, such as Outlook, is not in “offline” mode.
  4. If you use a POP3 connection to retrieve your email, please verify that the emails were not downloaded to a different computer.

     If you are still not receiving our emails, please contact us.

Q. How do I change the email address tied to my account?

A. You can change your email address by editing your account details within your “My Account” area.

Q. Why do I get a warning message that my selected username is invalid?

A. Every user must select a username for their account. The username can only contain letters, numbers, underscores, and hyphens. We recommend replacing all [spaces] with either an underscore or hyphen.

Incorrect: MY Username
Correct: MY-Username
Correct: MY_Username

Or, it says that the username selected is already in use.

Usernames are unique. Two users cannot share the same username. If you get a notice during registration that your username is already in use, you will need to select a different username.
Q. Why does it say that my email address is already in use?

A. If you get a notice that your email address is already in use when creating an account, which means that you have already created an account with us at some point. If you do not remember your login information, please enter your email address into the forgotten password form and you will be able to reset your password and log in to your account.

Q. What is the commission structure?

A. 5% Commission Fee for vehicles sold at $20,000 and above. 7% Commission Fee for vehicles sold at $15,000 - $19,999. 10% Commission Fee for vehicles sold at $10,000 - $14,999. 15% Commission Fee for vehicles sold at $5,000 - $9,999. 25% Commission Fee for vehicles sold up to $4,999. See Dealerwerx Agent for complete details. **Please see our consignment form to find complete details on Vehicle Inspection & Appraisal.

Q. What happens after 90 days? Can I renew?

A. Absolutely! If your car isn't sold within the 90 day period, we are happy to extend the contract for a reduced price of only $9.98 per month.

Q. My car is a lease, can I still consign?

A. We help people get out of their lease all the time! We will help sell your car, and with the funds, pay out your remaining lease.

Q. Is the commission negotiable?

A. Unfortunately not. Commission's are set and cannot be changed.

Q. I need to continue driving my car, can I still consign?

A. Definitely! We do however highly recommend leaving the car at a Dealerwerx authorized dealership for maximum exposure. Subject to availability and space.

Q. My car is registered in the US. Can I consign?

A. Yes, however the car must be registered to the country where the car is being sold. If the car is being sold at a US Dealerwerx authorized dealership, than you don't have to change anything. That being said, if the car is a US registered car and it's being sold in Canada, it must be first registered in Canada before we can help you sell it.

Q. Is the 249.98 refundable if the car does NOT sell?

A. Unfortunately not. Due to the fact that we have had to pay for the cost of the service inspection, car detailing, advertising costs and vehicle history search.

Q. Can I consign a car for someone else in my family?

A. Yes, but you will need a signed letter, authorizing you to consign the vehicle on behalf of the owner. When the vehicle is sold, the owner MUST sign the purchase agreement in person.

Q. Does the car have to be insured and plated?

A. Yes, the car has to stay fully insured and must have valid license stickers. This is due to the fact that the car might be test driven and help protect you, and the dealership.

Q. Can I pay the 249.98 when the car is sold?

A. Unfortunately not. The 249.98 covers the cost of the service inspection, car detailing, advertising costs and vehicle history search.

Q. What if my car is worth less than my asking price? ****

A. Our goal is to get you the most money for your vehicle. We will list the car for whatever your asking price is. However, our job is to help get your car sold, so if we recommend a price, it's to help sell your car as fast as possible.